Why these rules exist

Clutchat only works if a clan is the group it says it is, a team name can be read out on stream, and a result on the leaderboard is a result that actually happened. These guidelines cover everything you post that other people see — on this website and in Discord servers running the Clutchat bot. They sit alongside the Terms of Service, and in Discord they sit alongside Discord’s own Community Guidelines.

Server admins can add rules of their own. Inside a server, its staff decide how those local rules are enforced; the rules on this page apply everywhere.

Clans, teams and recruiting

Create a clan or a team for a real group that intends to play. When you recruit for it in a server, describe the game, region and kind of player you are actually looking for.
Be honest when you recruit and when you ask to join. Claiming a rank or a role well above or below where you play wastes everyone’s evening.
Keep requirements about play — rank, role, region, language, schedule. Clans and teams that exclude people by race, religion, gender, sexuality, disability or nationality are removed.
One clan per group. Creating copies of the same clan to fill a server’s clan list, or sending the same invite to every member of a server at once, is spam.
No selling accounts or services, no account boosting, and no links to anything that asks for a login.

Team and clan names

Team names, clan names, tags and emblems are public and appear on brackets, ladders and leaderboards. They must not contain slurs or hateful references, sexual content, threats, real people’s names used to mock them, or another organisation’s name or logo used to pass yourself off as it. Edgy is fine; a name you would not want read aloud at a final is not. A name that breaks these rules is renamed or removed, and a team or clan that keeps choosing one may be removed.

Profiles, display names, avatars and bios

Your display name, handle, avatar and bio follow the same rules as team names.
Do not put other people’s personal information on your profile — real names, addresses, phone numbers, school or workplace.
In-game names and IDs on your game profiles should be your own accounts.
Social links are for your own channels. Links to malware, phishing, adult content or scams are removed along with the profile text that carries them.

Tournament conduct and result reporting

Report the result that actually happened. Reporting a win you did not earn, or a loss to hand a friend an easier path, is cheating.
When a result is disputed, give the organizer what they ask for — a screenshot of the scoreboard, a clip, the lobby code — and accept their call. Disputes are settled by the organizer of the tournament, not by arguing in public channels.
Turn up for matches you registered for, check in when check-in is open, and withdraw before the event if you cannot play.
Play with the roster you registered. Substitutes go through the organizer, not through a quiet swap on match day.

Cheating, smurfing and rating manipulation

Ratings, Elo and leaderboard positions only mean something if they are earned. Using cheats or exploits, playing on someone else’s account, entering events on a second account to dodge your own rating, arranging the outcome of duels or clan fights, and farming results against accounts you control are all forbidden. Results achieved this way are reversed, and the accounts involved can be reset or suspended.

Harassment, hate and illegal content

No harassment, threats, stalking or targeted abuse — in clan and team names, clan channels, profiles, dispute evidence or messages relayed by the bot. No hate speech against any group. No sexual content, and nothing at all that sexualises minors. No content that promotes violence, self-harm or illegal activity. Trash talk about a match is part of competing; attacking a person is not.

Impersonation

Do not pretend to be another player, a server admin, a tournament organizer, a game publisher or the Clutchat team. That includes copying someone’s name and avatar closely enough to be mistaken for them. Clutchat staff will never ask for your password or a sign-in code.

Spam and advertising

Do not use profiles, clan or team names, clan channels or bot messages to advertise other services, servers or products, to post referral links, or to send the same message to many people. Clutchat is purely competitive: anything offering real-money play, betting, paid entry, cash prizes or the sale of accounts or items is removed.

How to report something

Every public profile on the website has a Report link. It opens the reporting section of the contact page, which explains what to include and how to report a clan or a tournament team. Reports are made through the Clutchat support Discord. For something that happened inside a Discord server, report it to that server’s staff as well — they can act inside their server straight away.

What moderators may do

Depending on how serious a problem is, and whether it has happened before, we may:

remove or hide a profile, a clan or team name, a bio, an avatar or other content;
rename a team or clan, or remove it;
reverse results, and reset ratings or leaderboard positions gained unfairly;
restrict an account from posting, entering tournaments or creating clans and teams;
suspend or permanently remove an account.

Content that is illegal or puts someone at risk is removed first and asked about later.

Appeals

If you think we got it wrong, ask in the support Discord and explain why, and we will look at the decision again. Decisions made by a server’s own staff under that server’s rules are theirs to review, not ours.