Frequently asked questions

Clutchat is a Discord bot and a website for competitive gaming communities. The bot runs tournaments, clans, 1v1 duels and weekly scrims inside a Discord server; the website adds public tournament pages, public player profiles with a rating for each game and a bracket maker that anyone can browse without an account, while clan rosters, team entries and leaderboards stay in your Discord server.

Use the invite link on the About page or the server dashboard at clutchat.com/dashboard. You need the Manage Server permission in Discord to add a bot. Once it has joined, run /setup to choose the channels and roles it should use, then /config guide to post a how-to-play guide your members can pin. Read the server setup guide.

The main ones are /help and /setup, then a command group per feature: /tournament for brackets, /clan for clans, clan fights, clan cups and seasons, /duel for 1v1 challenges anywhere on Clutchat, /scrim for weekly practice nights, /player profile, /player card and /player logs for member records, and /leaderboard for server rankings. Organizer and admin tools have groups of their own — /tournament-admin, /scrim-admin and /clan-admin — that Discord hides from members without the Manage Server permission. /help lists every subcommand with a one-line description.

No. The bot and the website are free to use. The website is supported by advertising; nothing in the product is paid, and there is nothing to buy with money.

No. Clutchat is purely competitive. There is no real-money play, no betting or predictions, no paid entry and no cash prizes, and the terms do not allow organizers to use the Service to run them. XP, ratings, clan coins and other numbers in Clutchat are game points with no real-world value.

Single elimination, double elimination, round robin and Swiss — head-to-head brackets or many-player matches, solo or in teams, chosen when you create it. Elimination formats are drawn as a bracket; round robin and Swiss show a standings table where a win is worth three points. See how tournaments work.

An organizer can open a check-in window before the start time. Registered players or teams confirm they are present with the Check in button, on the tournament’s /tournament view page or in the announcement. Anyone who has not checked in when the window closes can be left out of the bracket, so round one starts with people who are actually there. Read the check-in guide.

Both sides report the result, from the match page on the website or from the buttons the bot sends in Discord. When the two reports agree the result stands and the bracket advances. When they disagree, the match is frozen and marked as disputed.

The organizer or a server moderator reviews it and awards the match to one side, using screenshots or other evidence the players provide. Only the server that runs the tournament can settle its disputes; the Clutchat team does not overrule an organizer on a match result. Read the dispute handling guide.

Yes. Organizers pick the monthly Repeat option when they create a tournament with /tournament-admin create, and can pause, resume or cancel the schedule later from /tournament-admin manage. Each scheduled run opens a fresh tournament with the same settings.

A clan has a leader, optional co-captains and members. Clans can be open to anyone or invite only. Clans challenge each other to clan fights, and every result moves the clan on an Elo ladder. Achievements, free clan cups and — if your server turns them on — seasons build on top of those fights. If your server turns seasons on, Elo resets each season and the top clans make the podium. Clans also earn clan coins by playing and spend them on fixed-price cosmetics, but rank only moves by winning fights. See the clan features.

Clan coins are a game currency that belongs to a clan. They are earned only by playing: the daily check-in, winning clan fights, weekly quests and contracts, and finishing on a season podium or in a Clan Cup final. Clans spend them on fixed-price cosmetics and conveniences such as Clutch Card themes, a new role color or a rename. Clan coins have no real-world value: they cannot be bought, sold, transferred to another clan or exchanged for money, and nothing in Clutchat is left to chance. Read about clan coins.

Every clan starts at 1000 Elo. Beating a clan rated above you gains more than beating one rated below you, and losing to a lower-rated clan costs more. Only completed fights count; a disputed fight changes nothing until it is resolved.

Duels are global across Clutchat: they are not a per-server feature, so no server switches them off. Use /duel challenge with a member to challenge them directly, or without a member to join the queue and be matched with whoever is waiting. After playing, both players report I won or I lost. When the reports agree the duel counts towards both ratings; when they conflict, a screenshot settles it. See how duels work.

A scrim is a practice session a server runs on a regular day and time. Members register with /scrim register, squads are formed for the session, and results are reported afterwards so the scrim leaderboard reflects who has been playing and winning. Read the weekly scrims guide.

A Clutch Card is a profile image the bot generates for a member with /player card, showing their record in that server. It is made to be shared in chat; /player profile shows the same record as text and /player logs shows recent activity.

No account is needed to browse tournaments or public profiles, or to view a shared bracket. You need to sign in to build a bracket, register for a tournament, check in or report a result on the website. Clans, teams and leaderboards are in Discord, through the bot. You can sign in with Discord, Google or a one-time code sent to your email.

If you sign in with Discord, your website account is attached to the same Discord identity the bot already knows, so your record follows you. Signing in with Google or email creates an account that is not linked to Discord.

You can hide your public profile from the account settings, which makes your profile page answer as not found to everyone except you. To delete your account data, contact us through the support Discord; the Privacy Policy explains what is removed and what a finished competition keeps. Read the Privacy Policy.

Join the Clutchat support Discord server and post in the help channel with your server name, the tournament or match involved, and a screenshot if you have one. Bugs, account questions and data requests all go there. See every way to contact us.

Use the Report link on the player’s public profile, which explains what to send. For a clan, a tournament team or anything else inside a Discord server, post in the support Discord with the server name and a screenshot. Reports are reviewed against the community guidelines, and content that breaks them is removed. Read the community guidelines.

The organizer tools — /tournament-admin and /scrim-admin, plus /clan-admin for clan moderation — are hidden by default from anyone without the Manage Server permission, so members don't see commands they can't use. Discord lets only the server owner change who sees a command, so the bot can't do it for you. To let your Organizer role use them, open Server Settings → Integrations → Clutchat, then allow that role on /tournament-admin and /scrim-admin. The role still needs to be bound as the organizer slot with /config role, because the bot checks it every time a command runs. Read the server setup guide.

Server admins and the organizers they appoint. They choose who can run tournaments, settle disputed results and set local rules. The Clutchat team handles the bot, the website, accounts and anything that breaks the community guidelines or the terms.